Terms of service

YOUNERGY TERMS & CONDITIONS

OVERVIEW

This website is operated by HOTR Health and Lifestyle Private Limited (hereinafter referred to as “Company”, “YOUNERGY”, “we”, “us”, or “our”). Throughout the site, the terms “we”, “us”, and “our” refer to YOUNERGY. We offer this website, including all information, tools, products, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing products from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink (including our Privacy Policy, Shipping Policy, and Return Policy). These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any of our Services.

Our online e-commerce platform is hosted on Shopify Inc., providing us with the secure digital infrastructure to sell our products and services to you.

SECTION 1 - ONLINE STORE & ELIGIBILITY TERMS

1.1 Legal Age & Parental Authorization: By agreeing to these Terms of Service, you represent that you are at least the age of majority under Indian law (18 years of age). If you are ordering products intended for use by minors or young athletes (aged 7–18), you explicitly represent and warrant that you are the parent or legal guardian of the minor user and grant full authorization for their use of our nutrition products under your supervision.
1.3 Digital Security: You must not transmit any worms, trojans, viruses, or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services and access to the Website.

SECTION 2 - GENERAL CONDITIONS & SERVICE RIGHTS

2.1 Service Discretion: We reserve the right to refuse service to anyone for legitimate commercial or legal reasons at any time.
2.2 Data Transmission: You understand that your content (not including credit card/banking details) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Payment and credit card information is always encrypted during transfer over secure PCI-DSS compliant payment networks.
2.3 Commercial Exploitation Restriction: You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Website or any contact on the website through which the service is provided, without express written permission by us.

SECTION 3 - ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

3.1 Educational Scope: The material on this site is provided for general informational and educational purposes only. While we take every effort to ensure formulation details and nutritional panels are accurate, product information should not be relied upon as sole medical advice.
3.2 Site Modifications: We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO SERVICES AND PRICES

4.1 Pricing Flexibility: Prices for our products are subject to change without notice.
4.2 Product Availability: We reserve the right at any time to modify or discontinue any product or Service (or any part or content thereof) without prior notice. We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.

SECTION 5 - PRODUCTS, ORDERS, AND NUTRITIONAL DISCLAIMERS

5.1 Limited Quantities & Packaging: Certain products may be available exclusively online through the website. These products may have limited quantities and are subject to return or exchange only according to our Return & Refund Policy.
5.2 Health & Sports Nutrition Disclaimer:
- Our products are formulated to support daily nutrition and hydration for active kids and young athletes. They are not medicinal drugs and are not intended to diagnose, treat, cure, or prevent any medical disease or acute condition.
- Parents/guardians are advised to consult a pediatrician or qualified sports nutritionist if the young athlete has underlying health conditions or specific food allergies.
5.3 Geographical Limits: We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or PIN code within or outside India.

SECTION 6 - ACCURACY OF BILLING & ACCOUNT INFORMATION

6.1 Order Limits & Cancellation: We reserve the right to refuse any order placed with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, credit card, and/or orders that use the same billing or shipping address.
6.2 Fraud Prevention: We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by unauthorized dealers, resellers, or bulk distributors.
6.3 Account Details: You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store, enabling us to complete your transactions and contact you as needed.

SECTION 7 - OPTIONAL THIRD-PARTY TOOLS & INTEGRATIONS

We may provide you with access to third-party tools (such as shipping tracking modules, payment gateways, or messaging widgets) over which we neither monitor nor have control. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties or conditions of any kind. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

SECTION 8 - THIRD-PARTY LINKS & CONTENT

Certain content, products, and services available via our Service may include materials from third parties. Third-party links on this site may direct you to external websites not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability for third-party materials, websites, or services.

SECTION 9 - USER COMMENTS, FEEDBACK, AND SUBMISSIONS

9.1 Rights to Submissions: If you send creative ideas, suggestions, product reviews, or customer feedback (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments that you forward to us.
9.2 Non-Confidentiality: We are under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
9.3 Conduct Standards: You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, or proprietary rights, and will not contain libelous, abusive, or unlawful material.

SECTION 10 - PERSONAL DATA PROTECTION

Your submission of personal information through the store is strictly governed by our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES, AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotional offers, shipping charges, transit times, and product availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).

SECTION 12 - PROHIBITED USES

In addition to other prohibitions set forth in these Terms, you are prohibited from using the site or its content:

(a) For any unlawful purpose;
(b) To solicit others to perform or participate in any unlawful acts;
(c) To violate any international, central, state regulations, rules, or local laws;
(d) To infringe upon or violate our intellectual property rights or the intellectual property rights of others;
(e) To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, religion, ethnicity, race, age, national origin, or disability;
(f) To submit false or misleading information;
(g) To upload or transmit viruses or any malicious code;
(h) To harvest or track the personal information of others;
(i) To spam, phish, pharm, crawl, or scrape;
(j) For any obscene or immoral purpose; or
(k) To circumvent or interfere with the security features of the Website.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

13.1 Service Continuity: We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.
13.2 "As Is" Provision: The service and all products delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.
13.3 Damage Cap: In no case shall HOTR Health and Lifestyle Private Limited, our directors, officers, employees, affiliates, agents, contractors, suppliers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind—including, without limitation, lost profits, lost revenue, lost savings, loss of data, or replacement costs—arising from your use of any of the services or products procured using the service. To the extent permitted by Indian law, our maximum aggregate liability shall be limited to the amount paid by you for the specific product purchase giving rise to the claim.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless HOTR Health and Lifestyle Private Limited, its directors, officers, employees, affiliates, agents, contractors, licensors, and suppliers from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of these Terms of Service or your violation of any law or the rights of a third party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms. Such determination shall not affect the validity and enforceability of any remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services or by ceasing to use our site.

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies posted by us on this site constitute the entire agreement and understanding between you and us, governing your use of the Service and superseding any prior agreements or communications.

SECTION 18 - GOVERNING LAW AND JURISDICTION

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India. Any disputes, claims, or controversies arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the competent courts in New Delhi / Gurugram, Haryana.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check our website periodically for changes.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be directed to our compliance team at:

Entity Name: HOTR Health and Lifestyle Private Limited (YOUNERGY)
Registered Address: A-13, Green Park Extension, New Delhi – 110016, India
Principal Operating Address: Gurgaon, Haryana, India
Official Customer Support Email: wegotyou@younergy.in
Helpline / WhatsApp: +91 9167388909